FAQ

Are you Australian Owned?

Family owned, and established in 1992, the Goondiwindi Cotton brand, was born out of a desire to diversify our operations and value add. The Coulton family commenced farming in the region in 1924, and there are now 4 generations of the family still on the land. 

Where are you located?

The company is based in Goondiwindi itself, which is located just over the Queensland border, 756km north of Sydney and 347 kms from Brisbane. Goondiwindi is a rural town with a population of 5500 people.

Where are your garments manufactured?

We work with only two factories offshore, both based in China and both of whom, understand the importance of quality and do an amazing job producing our beautiful garments. 

We have worked with both of them for over 10 years and we consider them part of our team, and one of the reasons that we have become the successful brand that we are today. 

The technology we are afforded in the manufacturing process is far superior to what would be available to us locally, and they have also enabled us to expand our range to include Knitwear and the 100% Linen styles, both of which have proved to be very popular with consumers.

Where do your fabrics come from?

When we first started, our yarn was spun, woven and dyed in Australia. However over time, all of the spinning and dyeing mills in Australia closed down, and we were forced to move offshore to source fabrics.

We use Australian Cotton wherever possible, Australian Wool in Winter, along with 100% Pima Cotton from the US, and Linen also sourced globally.

All of our yarn and in turn the fabrics we use are produced in China.

All of our shirting prints are exclusive and are developed from artwork selected for each collection.

Can I order over the phone?

If you would prefer to order by phone, speak to our customer care staff who can place an order for you, and have it delivered straight to your door. 

Call us on 07 4671 5611, Monday-Friday 8am - 5pm (AEST); Saturday 9am - 12noon (AEST).

You can also place your order via email, just contact us at customerservice@goondiwindicotton.com.au 

When can I expect my order?

Please allow 7 -10 days for your order to be delivered. 

Orders are packed and processed as soon as we receive them, but due to our remote location your delivery may take a little extra time to get to you. 

All orders are shipped using Australia Post.

Once your order has been dispatched you will receive an email advising you of the Australia Post tracking number. Please allow 24hours before the tracking number is activated and assigned to your order.

In the unlikely event that you have waited over 10 days for your delivery, please contact our customer care team on 07 4671 5611 and they will investigate.

What is the fit of your garment like?

We consider our garments true to size and in some cases a little on the generous side. So if you are a certain size with another one of your favourite brands, in most cases that will be your correct Goondiwindi Cotton size also.

We design with the 50+ woman in mind, so we offer slightly longer sleeves on some of our Polo’s and Tee’s along with a variety of necklines to suit almost everyone..

Some of our shirts are oversized to create a relaxed look, so if you prefer to wear your clothes a little more fitted we suggest that you go down a size or 2 to create the look that best suits you.

We run a variety of relaxed and more fitted silhouettes across our ranges.