Position Vacant 

Job Title

Customer Service Consultant

Position

Full time (school hour flexibility)

Salary Range

Commensurate with experience

About Us

Goondiwindi Cotton has an exciting opening for an online marketing executive for 6 months which may lead to a full time position, long term, for the right candidate. With a focus on creating customer communications and managing customer enquiries via our office as well as servicing enquires online, this role plays a vital role in the long strategic growth of the business and customer retention. 

Goondiwindi Cotton is an Australian owned and operated family farming business. We specialise in the use of natural fibres such as Cotton, Linen, Merino/ Cotton and Cotton/ Cashmere to design and manufacture two seasonal collections a year for women. As a wholesale business, we stock over 200 boutiques nationally and in recent times, we have experienced dynamic growth to our online business. With a passion for the region, Goondiwindi Cotton also operates a farm and town tour business showcasing the process of manufacturing garments from field to fabric. 

Goondiwindi Cotton has an exciting opening for a customer service consultant. With a focus on managing customer enquiries via our office as well as servicing enquires online, this role plays a vital part in the long strategic growth of the business and customer retention. 

Day to day, this role is responsible for…

Overseeing reception and basic administration of the office including:

  • Meet and greet of customers
  • Visual merchandising and presentation of reception space
  • Collection and processing of mail
  • Answering inbound calls in an efficient, timely and professional manner with transfer to relevant team members as required

Managing the delivering of our online customer service experience including,

  • Daily processing of phone and online orders 
  • Assisting customers online with advice on styles, fit and order processing 
  • Assisting our warehouse with the daily processing of orders, returns, exchanges and / or credits
  • Responding to customer service emails or other correspondence using our centralized customer management system
  • Reporting on volume of enquiries, customer likes and dislikes, pain points around the online user experience

The successful applicant will have proven career history providing…

  • Strong organisational skills 
  • Ability to juggle tasks simultaneously
  • Shows attention to detail
  • Demonstrates a high level of written and oral communication skills
  • Has the ability to generate sales across fashion and tours
  • Shows initiative and solves problems
  • Exhibits enthusiasm and a friendly demeanour
  • Displays a strong work ethic and professional appearance
  • Exceptional interpersonal skills which will see you establish strong relationships with customers and internal colleagues
  • Enjoys working in a close team environment with flexibility and willingness to adapt to changing business needs

Core Competencies

Possesses excellent computer literacy 
Possesses excellent written and oral communication skills
A strong attention to detail
Produces, prepares & sends responses to customers promptly and efficiently 
Knowledge of social media (Facebook & Instagram)
Adheres to company policies

Qualifications

Proficiency in Microsoft Office suite – Word, Excel.
Knowledge of Shopify e-commerce platform an advantage (not essential)
Minimum of 3-5 years’ experience within a marketing and / or customer service environment
Telephone experience
Email/internet systems knowledge

What we are looking for…

  • A minimum of 3 years’ experience in a similar role (online sales/ customer service/ support / marketing)
  • An interest in fashion and knowledge or experience working in retail
  • Comfortable with technology and the web 
  • Ability to effectively manage incoming enquiries, assessing customer needs quickly and going above and beyond to achieve client satisfaction
  • An energetic multi-tasker that can maintain high levels of concentration
  • Superb interpersonal skills and the ability to quickly build rapport with customers
  • An ongoing commitment to exceptional customer service and an exemplary ambassador of our brand

To apply for this role, please send your application and resume to info@goondiwindicotton.com.au by 5pm, Friday 23 July, 2021.