We have an exciting opening for a customer service officer. We are looking for a vibrant, customer-centric, fashion enthusiast who understands the value of delivering superior customer service. As a dedicated team player, you will thrive in our constantly evolving, fast-paced Head Office environment.

About the role;

• Daily processing of phone and online orders, returns & exchanges.
• Assisting customers online with advice on styles, fit and order processing
• Efficient and personalised responding to a full range of customer enquiries via phone, email, live chat, social media DM’s and comments.
• Reporting on volume of enquiries, customer likes and dislikes, pain points around the online user experience
• Answering inbound calls in an efficient, timely and professional manner with transfer to relevant team members as required

What we are looking for…

• Comfortable with technology and the web
• Ability to effectively manage incoming enquiries, assessing customer needs quickly and going above and beyond to achieve client satisfaction
• An energetic multi-tasker that can maintain high levels of concentration
• Superb interpersonal skills and the ability to quickly build rapport with customers
• An ongoing commitment to exceptional customer service and an exemplary ambassador of our brand
• Exceptional interpersonal skills which will see you establish strong relationships with customers and internal colleagues
• Enjoys working in a close team environment with flexibility and willingness to adapt to changing business needs

Qualifications

Proficiency in Microsoft Office suite – Word, Excel.

Knowledge of Shopify ecommerce platform an advantage (not essential)

Telephone experience

Email/internet systems knowledge